We're hiring a
Customer Service Specialist
Kincaid's Music is a musical instrument and accessory retail store (brick & mortar and online) that helps people find the instruments and accessories they need to make great music that positively impacts humans and the world. Yet many, especially parents of school band and orchestra participants, don’t know what they need. We help them find instruments affordably and guide them through their (or their child’s) musical journey.
ROLE
Customer Service Specialist
REPORTS TO
Director of Sales
JOB TYPE
Part-Time
LOCATION
Springfield, OH
MISSION / PURPOSE
Guide those who call, email or come into the store to by pointing out relevant and timely solutions to the problems they face, as well as warning them of potential issues they may not yet see and providing them with a way to easily and affordably navigate those challenges.
Sales being the engine that allows the entire company to run effectively, win/win situations must be found between customer and company so we can continue to help as many people begin and advance in instrumental music as we can.
THE CUSTOMER SUPPORT SPECIALIST HAS
Three Primary Roles
The customer service specialist will have three primary responsibilities in their position.
In-Store Customer Service
Assist with customer service in our building - answer phones and help walk-in customers by identifying needs and getting them to the right team member promptly.
Back-Up the Sales Team
Step in to make sure waiting customers are appropriately taken care of. This could mean taking care of customers who need something simple so sales specialists can work with customers who need more specialized, in-depth guidance.
Assist with Tasks
There are numerous tasks that need done, like populating product on our website, shipping web orders, fulfilling & staging rentals, maintaining instruments, preparing mailings, and assisting with merchandising.
Show our prospective customers that you understand them better than anyone, care about them more than our competitors, and help them by offering our products and services!
Role Competencies
Results-Oriented
You are able to set goals, focus on the task at hand, and won’t rest until you’ve achieved them.
Team-Player
You aren't just ok, but excited about helping other employees do their jobs well. You don't mind working in a support capacity and are willing to do whatever is necessary to help the team achieve our mission.
Customer Centric
You focus on how we can create a world-class experience for our customers and improve customer satisfaction.
Good Time Management
You are great at time management and know how to protect others’ time so they are able to focus on their most important tasks. You use "down" time wisely and don't need constant oversight to do so.
Flexible
You are able to be fluid and flexible and do not cave when there is additional stress (and also know what needs to be done when things are less stressful to move goals forward).
This Job May be for You
if you have these qualities...
A Jack-of-All-Trades
Amazing people skills
Think quickly on your feet
Excellent communicator - you're an incredible listener
Humble - willing to support / serve other employees
Maintain great interpersonal relationships
A creative, positive, & empathetic spirit
Gregarious and winsome
Work well independently
Always on time (or early)
You're a born go-getter - always looking for ways to add value, do better work, develop relationships, build others up, and make the world a better place.
Disqualifiers
Please DO NOT apply for this position if you...
can't work 9a-6p on Wednesday & Thursday, in addition to other hours
aren't willing or open to receiving constructive feedback.
struggle to actively listen or being empathetic.
have no experience in music, particularly school band or orchestra.
do not consider yourself one of the most motivated, fearless, result-oriented, resilient, and driven people you know.
do not consider yourself a people-person.
aren't willing to roll up your sleeves and work hard.
have no desire to work with computers or websites.
If you don't resonate with the above disqualifiers and your friends and family can back you up on that, we may just be a match!
Do You Qualify?
At Kincaid's Is Music, we believe in finding people that are a great match for the role they play. That's why we're looking for the right candidate who has the perfect combination of being driven by purpose and fueled by passion, and is open to being coached to their next level of growth.
MBA's, GPA's, and degrees aren't what we're looking for over here, although if you have them, that's great! What matters more is that your heart is in it and you have a track record of getting stuff done!
**That being said, feel free to apply even if you don't check all the boxes below. Just make sure to mention that in your application and explain why we should consider you!**
Required Qualifications
Preferred Qualifications
The Pay
Starting Pay
Negotiable based on experience
Benefits
Simple IRA (w/ Matching Contributions)
Employee Purchase Discounts
Fun & Friendly Work Environment
About Kincaid's Is Music
Kincaid’s Is Music is the top music instrument and accessory company in Ohio for school music, founded in 1955 by Bradley Kincaid. We help our customers make sure that they and their children have access to instruments that will help them learn and thrive. We believe everyone deserves a music education, and want to make that a reality for as many people as possible, while setting them up for musical and personal success.
We are a small-but-mighty, purpose-driven team of 19 from all over the Miami Valley and Central Ohio.
Our Core Values
They aren't just cool sayings - we commit to live them every day...
Care
Value 1
Love, protect, and respect our customers.
Simplicity
value 2
Eliminate confusion - keep all things simple for our customers and employees.
Growth
value 3
Pursue learning everyday
Teamwork
value 4
Nurture a positive, supportive and cooperative team environment
Accountability
value 5
Make decisions and own the results, all while striving to get better
Celebration
value 6
Enjoy the wins!
Why Kincaid's and why now?
Pivotal Time
We are in a pivotal and exciting time in our company. We are leaders in our industry and have a track record of working with the top experts and thought leaders in the music education space. We are growing our customer base and need the right person who is hungry and excited to grow and scale our company.
Committed to Your Growth
We are committed to our team members’ growth as humans and in business so you develop into the best version of yourself.
'A' Players
Our team members enjoy working here. We have a team of high-performers who are committed to excellence while having fun doing it!
Leaders in our Industry
Our company is seen among the leaders in our industry, regularly listed as one of the top 200 music retailers in the nation and the best in the Miami Valley and Central Ohio.
See what our employees are saying about us
We didn't even have to twist their arms!
"I have never encountered a company that fulfills the wants and needs of both it's customers & employees as passionately and effectively as Kincaid's."
Dan Stevens
Senior Repair Technician
"My life has changed for the better...since I started working for Kincaid's. Management wants the employees here to succeed, and the level of empathy that they exhibit toward the staff and the customers is off the charts. You are challenged with meeting goals, but you are given all the tools you need to meet them. The team atmosphere here is outstanding! I really cannot recommend Kincaid's enough, and I'm greatly thankful to be here."
Brad Pipenger
Band & Orchestra Specialist
"Being in the music industry with amazing people who I get to build relationships with every day makes for an incredibly enjoyable work experience."
Charlie Boucher
Music Education Specialist
"I enjoy working for Kincaid's because every team member is valued - they each play a crucial role in helping us achieve our mission."
Dan Finfrock
Music Education Specialist
Ready to apply today?
*You must fill out the form to be considered for the position. Resumes separate from this form will not be considered.
We will be accepting applicants until:
January
Monday
January
01
1999
at
10:00 AM
ET
Submit your form as soon as possible and be sure to apply before then. If we find the right application sooner, we will act!
The Deadline Has Passed!
Frequently asked questions
Is the job full-time?
Nope - this is a part-time job. We need someone who can work on the sales floor on Wednesdays & Thursdays, as well as working additional hours during the week to help with fulfilling instrument rentals and keeping up with our website.
What does the job pay?
Feel free to ask about this when speaking with us - we have nothing to hide! It just depends, so we would need to talk with you to determine starting pay. Pay is negotiated based on status (full- or part-time) and experience.
I have other questions - who can I ask?
Feel free to email us at info@kincaidsmusic.com - we'd be happy to answer your questions!
Copyright © Kincaid's Is Music, Inc. All Rights Reserved.